Question: How do I change my password?
Answer: Please log into your account and click on “My Settings”. Clicking on “User Information” you will find “Password”. Here you click on the red button named “Change” and set a new password.
Question: Can I change my name?
Answer: Please log in to your account and click on “My Settings”. Clicking on “User Information” you can change your personal data.
Question: How do I change my email address?
Answer: Please log in to your account and click on “My Settings”. Clicking on “User Information” you will find “Email”. Here you click on the red button named “Change” and set a new email address. After this, you will receive an email with an activation link to confirm your new email address. Only then your new email address will have been saved successfully. From that moment on you can only log in with your new email address.
Question:The activation link does not work. What can I do?
Answer: Your mail client may not display the link (https://….) correctly. In this case select the whole link with the mouse, right click on the selection and choose “copy”. Having copied the link right click in the browsers address field and “paste” the link. Now the whole activation link should be displayed in the address field. Just confirm with ENTER and your email address will be verified.
PRIVACY / DATA SECURITY
Question: How is my personal data secured?
Answer: Your personal data is always being stored encrypted and therefore protected from being accessed by third parties. The same goes for your payment information; it is transferred via SSL-encrypted connection to our certified payment provider.