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Questions about NewMoove Memberships

MEMBERSHIP

Question: How much does NewMoove cost?

Answer: It depends on the subscription period of your choosing.

Click here for detailed price information. 

Question: What is the method of payment?

Answer: Payment will be carried out according to your choice either of direct debit (PayPal or Sofortüberweisung.de) or credit card (Visa Card, Master Card, Diners Club). Depending on your chosen subscription billing continues automatically every 30 days or will be charged as one-time payment with your registration.

  • Payment via credit card: We are accepting payment by Visa Card, Master Card and Diners Club Card. Your payment information will be transferred via SSL-encrypted connection to our certified payment provider Wirecard. After your initial payment billing continues automatically every 30 days.
  • Payment via direct debit: Your initial payment will be carried out via the TÜV-certified online banking system Sofortüberweisung.de. The following payments will be debited monthly from your bank account.

Question: What does my membership include?

Answer: Here you will find a summary of all our memberships and their scope of performance.

Question: How do I cancel my membership?

Answer: If you like to cancel your membership, please send an email to the NewMoove Customer Service. Your subscription will extend automatically if you do NOT cancel the service two weeks before the minimum contractual duration ends. For a clear assignment of your termination, please make sure that you give us your name und email address as registered on www.newmoove.com. When you cancel your subscription, it will not extend beyond the duration of your subscription. Until the minimum contractual duration of your subscription ends you are free to continue training with NewMoove.

Question: Will my subscription extend automatically?

Answer: Yes, your subscription will extend automatically by the length corresponding to your subscription.

Question: Is it possible to pause my membership temporarily?

Answer: Due to accounting purposes it is not possible to pause your current membership.

Question: I accidently bought two subscriptions. What am I supposed to do?

Answer: Don’t worry. Our system detects multiple orders within one account. Therefore no additional costs should occur. If you still encounter any problems please contact NewMoove Customer Service.

Question: Is it possible to switch to another subscription?

Answer: Of course, you can switch to a longer duration period at any time. Please log in to your account and click on “My Settings”. By clicking on “Membership” you can easily change your subscription.

Question: Until when do I have to submit my notice of cancellation at the latest in order to cancel my subscription on time?

Answer: If you like to cancel your membership, please send an email to the NewMoove Customer Service at least two weeks before the minimum contractual duration ends. When you cancel your subscription, it will not extend beyond the duration of your subscription. Until the minimum contractual duration of your subscription ends you are free to continue training with NewMoove.

Question: Is it possible to pay for the exercise videos one at a time?

Answer: With a NewMoove membership you are able to watch all exercise videos. Apart from that, it is not possible to pay for the exercise videos one at a time.

 

REDEMPTION OF VOUCHERS

Question: Where do I get NewMoove vouchers?

Answer: NewMoove vouchers are distributed during promotions or in the course of member-get-member-advertising. In addition to that, you can buy vouchers in the NewMoove Online Shop.

Question: How do I redeem a voucher?

Answer: To redeem a voucher code, please click www.newmoove.com/gutschein

 

PAYMENT

Question: Which methods of payment are available?

Answer:Payment will be carried out according to your choice either of direct debit (PayPal or Sofortüberweisung.de) or credit card (Visa Card, Master Card, Diners Club). Depending on your chosen subscription billing will continue automatically every 30 days or will be charged as one-time payment with your registration. Your payment information will be transferred via SSL-encrypted connection to our certified payment provider Wirecard. After your initial payment billing continues automatically every 30 days. 

  • Payment via credit card: We are accepting payment by Visa Card, Master Card and Diners Club Card. Your payment information will be transferred via SSL-encrypted connection to our certified payment provider Wirecard. After your initial payment billing continues automatically every 30 days.
  • Payment via direct debit: Your initial payment will be carried out via the TÜV-certified online banking system Sofortüberweisung.de. The following payments will be debited monthly from your bank account.
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