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Right of Withdrawal

For NewMoove contract

Right of withdrawal 

You can revoke your contractual statement within 14 days with an indicating reasons per E-Mail or per Post and Fax. Please use our attached sample form to cancel your membership. The revocation period starts with the day where the contract has been concluded. 

Cancellation consequences

In the event of a valid revocation, the performance delivered by either party is to be returned and the proceeds of any utilization (e.g. interest) submitted. Payment obligations must be fulfilled within 14 days from NewMoove after notification. For this payment we will use the payment method as originally operated from you unless you explicity informed us to transfer your payment otherwise. On no account there will be any extra fees concerning this matter for you.

Did you request that the services shall start during the revocation period, you will have to pay a reasonable amount which complies to the total amount of our service. You must pay compensation for derived benefits only insofar as you have used the goods in a manner that goes beyond testing of properties and functionality.

 

NewMoove Webshop

Right of withdrawal

You have the right to revocate your contract within 14 days without an indicating reasons.

The revocation period amounts 14 days beginning with the day where you or a third party (who is not the carrier) took possession of the goods.

To exercise the aforesaid right, please send your inquiry to: NewMoove Deutschland GmbH, Auenstraße 100, 80469 München, Deutschland, Tel.: +49 89 954 28 43 90, E-Mail: service@newmoove.zendesk.com.

You can also use the attached sample form which you will have to adapt first.

The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. 

Cancellation consequences

In the event of a valid revocation, the performance delivered by either party is to be returned and the proceeds of any utilization (e.g. interest) submitted. Payment obligations must be fulfilled within 14 days from NewMoove after notification. For this payment we will use the payment method as originally operated from you unless you explicity informed us to transfer your payment otherwise. On no account there will be any extra fees concerning this matter for you.

We are allowed to withhold the reimbursement until we have received or collected the goods back, or the consumer has supplied evidence of having sent back the goods, whichever is the earliest.

You have to return the ordered goods within 14 days after we received your revocation notice. The deadline is met if the notification is sent before the withdrawal period has expired.

You will have to bear all the costs arising when sending back the items.

Special notes:

Your right of cancellation shall expire prematurely:

  • The right to revoke is excluded in the case of contracts for the delivery of sealed goods, if the packaging seal has been broken, or if the good cannot be taken back because of hygiene reasons
  • The right to revoke is excluded in the case of contracts for te delivery of audio- and videorecordings or computer sofrtware in a sealed packaging, if the seal was removed after the delivery. 
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